The following returns policy covers online purchases from Dinosaurs for Tea only, purchases from other stockists and vendors will be subject to the individual trading conditions of those stores.
At Dinosaurs for Tea we pride ourselves on making high quality and unique accessories using premium findings and applying skilled craftsmanship. If however you do receive an item with a manufacturing fault, first and foremost we sincerely apologise for the inconvenience, and will be happy to provide you with a refund or exchange. Please send an email to firstname.lastname@example.org and we will send you a Returns and Exchanges form detailing the returns process. Where possible, we will take the opportunity to repair your items and return them to you with a new lease on life. Please see below for additional information and exclusions from our standard returns policy.
Some of our pieces are delicate little works of art and need to be treated accordingly. In particular, earrings from our Teeny Tiny Animal collection are fragile little fellas, after all they are very small and if you're only 1cm tall you should be treated with special care and love.
Decoden phone cases: manufacturing faults does not include loss of rhinestones or cabochons, discoloration of AB finish rhinestones, or cracked or broken cases. A lot of time and effort goes into creating these glittery unicorn worth creations, so please treat them accordingly. This means no back pockets or being thrown into the depths of a backpack.
Rhinestones: we adhere all rhinestones with E6000 glue, pretty much the best glue on the market. Nevertheless, any items with rhinestones needs some special care. Rhinestones may be susceptible to falling off if snagged or treated improperly.